Reactivating Your Patron Status

Be sure that you're logged in to the account which made the purchase (your AppleID or your Google account) and revisit the purchase screen.

If you run into trouble while trying to 'check out', you may need to toggle 'airplane mode' on, reboot your device, toggle off 'airplane mode', then try again.

Please note that your subscription carries across devices with the same operating system type only (i.e., if you purchase on Android, you can reactivate your patron status on other Android devices).

On iOS, you'll scroll down until you see the option to 'Restore purchases'.

You may need to enable purchases on your device through the Settings -> Screen Time -> Content & Privacy Restrictions. If this setting is enabled, click on iTunes and App Store Purchases' and ensure that in-app purchases' are allowed.

If you're still having trouble, please forward us the email of your original purchase receipt so that we can look into it.

Data is per Device

Your eMoods data is synced per device; if you're upgrading your phone, you'll want to export your data then import it to your new device. Please refer to our article on Sharing Data Between Devices

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us